Mode 2

Finally See How Work
Actually Gets Done

Discover real workflows from observed patterns, not interviews. Map the steps, tools, and handoffs your teams truly follow every day.

See Your Real Workflows

Interview-Based vs. Observed Workflows

Traditional process mapping relies on what people say they do. WorkGraph captures what they actually do.

Traditional: Interview-Based

SourceStakeholder interviews & workshops

AccuracyAspirational / outdated

UpdatesManual refresh every 6-12 months

CoverageOnly documented "happy paths"

Cost4-8 weeks of consultant time per process

WorkGraph: Observed Patterns

SourceReal activity data from desktop agent

AccuracyGround truth, continuously validated

UpdatesContinuous, always current

CoverageAll variants, exceptions, and rework

CostAutomated discovery, no consultant time

Workflow Templates Built from Reality

WorkGraph automatically discovers and assembles workflow templates that show every step, tool switch, and handoff.

Step 1

Task Pickup

Tools: Jira, Email

Avg. Time: ~4 min

Step 2

Research & Analysis

Tools: Browser, Confluence, IDE

Avg. Time: ~22 min

Step 3

Implementation

Tools: VS Code, Terminal, Git

Avg. Time: ~45 min

Step 4

Review & Handoff

Tools: GitHub, Slack, Jira

Avg. Time: ~12 min

Task Management Research Development Collaboration

Every Workflow, Classified with Industry-Standard Context

WorkGraph automatically labels each discovered workflow with standardized work activities, required skills, and occupation matches using the O*NET occupational taxonomy.

Incident Resolution Workflow

Auto-classified from observed patterns

Work Activities

Analyzing Data or Information
Communicating with Clients
Documenting & Recording Info
Making Decisions & Problem Solving

Required Skills

Critical Thinking
Active Listening
Complex Problem Solving
Service Orientation

Occupation Match

Management Analysts78%

Computer Support Specialists65%

Based on O*NET 886+ occupations

Skills-Enriched Documentation

SOPs Enhanced with Skills, Knowledge & Work Activities

WorkGraph transforms observed workflow templates into structured Standard Operating Procedures, now enriched with the specific skills, knowledge areas, and work activities required for each step—powered by O*NET taxonomy integration.

Step-by-step procedures derived from real activity
Required skills and knowledge areas for each step
Mapped work activities from O*NET standardized taxonomy
Highlights common variants and exception paths
Auto-updates as workflows evolve over time
Export to your documentation platform of choice

Generated SOP Preview

SOP: Incident Resolution

v2.4 | Auto-generated | Last updated 3 days ago

Critical ThinkingActive ListeningProblem Solving

1Open ticket in Jira and review client context3 min

Reading Comprehension

2Research knowledge base in Confluence8 min

Information Gathering

3Diagnose and resolve in remote session25 min

Complex Problem Solving

4Document resolution and update ticket5 min

Written Expression

5Send client confirmation via email2 min

Service Orientation

Use Case Spotlight

Accelerate New Hire Onboarding by 40%+

Instead of shadowing for weeks, give new hires observed workflow templates from day one. They learn how your best people actually work, not how a training manual says they should.

40%

Faster time to productivity

100%

SOPs always current

Shadowing days required

Discover Your Real Workflows

See how work actually gets done in your organization. Schedule a demo and uncover the workflows hiding in plain sight.